Microsoft Training in Lincoln

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    Why employee training is worth the investment (Boss's Guide)

    Staff training is essential for specific purposes related to your organisation, because a more satisfied employee is likely to stay longer and be more productive in the long term.

    The cost of turnover

    A recent survey indicates that 40 per cent of employees who receive poor job training leave their positions within the first year. They cite the lack of skills training and development as the principal reason for moving on.

    Consider the cost of turnover. With one fewer worker, your organisations productivity falls. Your current staff members are required to work more hours. Morale may suffer. To find a replacement, you spend time screening and interviewing applicants and often paying recruitment company fees. Once you hire someone, you need to train that person.  The cost of staff turnover adds up. Figures vary, but it can easily cost from£2000, depending on the position, to replace a frontline employee. That is a hefty price to pay for not training staff.

    Despite the initial monetary costs, staff training pays back your investment. Here are just some of the reasons:

    •Training helps your organisation run better. Trained employees will be better equipped to handle customer inquiries, make a sale or use computer systems.

    •Training is a recruiting tool. Today’s young workers want more than a pay cheque. They are geared toward seeking employment that allows them to learn new skills. You are more likely to attract and keep good employees if you can offer development opportunities.

    •Training promotes job satisfaction. Nurturing employees to develop more rounded skill sets will help them contribute to the company. The more engaged and involved they are in working for your success, the better your rewards.

    •Training is a retention tool, instilling loyalty and commitment from good workers. Staff looking for the next challenge will be more likely to stay if you offer ways for them to learn and grow while at your company. Don’t give them a reason to move on by letting them stagnate once they’ve mastered initial tasks.

    •Training adds flexibility and efficiency. You can cross-train employees to be capable in more than one aspect of the business. Teach them to be competent in sales, customer service, administration and operations. This will help keep them interested and will be enormously helpful to you when setting schedules or filling in for absences. Cross-training also fosters team spirit, as employees appreciate the challenges faced by co-workers.

    •Training is essential for knowledge transfer. It’s very important to share knowledge among your staff. If only one person has special skills, you’ll have a tough time recouping their knowledge if they suddenly leave the company. Spread knowledge around — it’s like diversifying your investments.

    •Training gives seasonal workers a reason to return. Let seasonal employees know there are more ways than one to contribute. Instead of hiring someone new, offer them a chance to learn new skills and benefit from their experience.

    Training and upgrading employee skills makes business sense. It starts from day one, and becomes successive as your employees grow. Granted, it may take some time to see a return on your investment, but the long-term gains associated with employee training make a difference.

    The short-term expense of a training program ensures you keep qualified and productive workers who will help your company succeed. That’s an investment you can take to the bank.

    Relax, we will give you the tools to easily undertake employee skills assessments.

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    How to persuade your boss to invest in training you (Employee's Guide)

    When it comes to ICT technical training

    You either pay for it upfront now – or at your peril later when something stops people in your organisation from doing their job.

    While the above is true and eventually becomes self-evident, it’s usually not enough to convince most bosses in advance. To do that, there are 3 things you have to do.

    All 3 are essential. Skip any one of them and you won’t succeed in your objective.

    1. Talk to the right boss.

    Your immediate boss can almost certainly say ‘no’, but may not be able to say ‘yes’. If that’s the case, you need to figure out how high up the food chain your presentation needs to be heard for a chance at a ‘yes’.

    If you can access this higher-level boss directly without upsetting your immediate boss, fine. If not, use your immediate boss as a conduit for the message. Done right, this will make your immediate boss look good with the higher-ups – and he’ll have you to thank for that.

    2. Define a specific problem.

    Define a specific problem that training can resolve or where you have been asked to do something and cannot. Price the cost of not being able to do this as best you can, and put a hard figure on the damage it could cost your company if done wrong.

    For example, you know that your Exchange Server has gone down three times in the past four months. Each time is goes down, it’s a real struggle to get it back up.

    You also know that downtime costs £500/hour. The last time it went down, it took 8 hours to get it back up. The time before that, 3 hours. And the time before that, 4 hours. That’s an average of 5 hours per downtime event at an average cost of £2500 each.

    Armed with this information, you can now point out to your decision-maker boss that a lack of in-house troubleshooting expertise resulting in prolonged downtime (the specific problem) is costing the company £2500 on average, each time the Exchange Server goes down. Serious money or unproductive time that shouldn’t be slipping away — not on *THEIR* watch anyway.

    3. Illustrate the benefit to the organisation.

    Illustrate how the training you’re recommending can solve or at least go a long way towards diminishing the problem — for a fraction of what the problem is costing the business (don’t expect your boss to join the dots for himself).

    Back to our example, say you’re recommending an investment in ‘F1Group Microsoft Exchange 2013 Training’. The cost of the problem (unnecessarily prolonged downtime) at £2500 a pop versus the cost of the solution (a systematic approach to troubleshooting) is such that, armed with this training, even if you were to shave ONLY an hour off the next downtime event, your boss’s positive decision will be a cinch.

    If the next downtime event were to be shortened by half, his decision is a no-brainer. Plus the know-how this training imparts carries forward to the next problem and the one after that. Such is the compound-interest effect of acquired knowledge.

    As I said in the beginning, all 3 of these steps are mandatory. None can be left out. You won’t get the answer you want unless you talk to THE BOSS who can say yes, assign a hard value to the problem and make them squirm in their seat about the value, and then show them how the training you have in mind can solve or at least diminish the problem for a fraction of what it’s costing.

    4. Good Luck.

    Do these 3 things and convincing your boss about the value of training is a lot easier, but remember its stressful being a boss, pick your moment wisely because like you we also have bad days, and a thank you donut and coffee goes a long way…

You tell us what your training needs are, we run the courses

Training Centre

Maximum tutor interaction with small classrooms, screens in desk and “real world” technician / trainers

• Easy to manage because you can utilise your IT training budget and call off your non-expiring days.
• If you don’t have the numbers we match your course to other people looking for similar training.

Get automatic notifications of availability Join our Training Match Making by filling in the form on the page,

We want your staff to break our computers

 You train with real computers in our state of the art training room, we encourage you to make mistakes there, so you won’t make the mistakes in your work environment. Our trainers are active real world 3rd line technicians first not teachers who only train by books and repetition, so throw them a curve ball about the special way you do things and they will catch it.

Staff Training

Have you ever wondered how to create an advanced pivot table in Excel?

Do you have staff who would relish the challenge of becoming more efficient and productive with Microsoft Office?

British Gypsum (Saint-Gobain) do, they were migrating to a new version of Office and every member of staff including miners wanted to log information into Excel rather than use paper.

  • First we completed a skills review of their staff, using a computer knowledge quiz in Excel. This enabled us to assess and log every staff members ability and learning requirement.
  • Gathering the data, we ascertained their staff need and crafted an individual training programme.
  • Training was then delivered at their Leicestershire site over a number of months.

We can make your staff super efficient and amazingly capable with all Microsoft products please contact us today to discuss your needs.

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    Examples of Staff Training Courses

    Excel 2012 Standard, Intermediate and Advanced

    Word 2012 Standard, Intermediate and Advanced

Technical Staff Training

Are you looking to deploy or support a new technology? why not invest in you or your teams technical skills to ensure YOU get the most reliable and best use from your ICT.

  • Lincoln College do, we trained all of their technical staff before the roll out of Microsoft Server 2012 and Microsoft Application Virtualisation.
  • Longhurst Group do – before deploying a major migration to the latest version of Microsoft Lync, the senior IT team attended one of our 5 day intensive courses focusing on the technology.
  • University of Lincoln do – before their student cloud email deployment, F1Group were the partner of choice to train their Technical Staff on the deployment and support of these cloud services.

We run genuine Microsoft courses delivered by certified trainers across all the latest Microsoft Technologies to the highest level

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    Examples of Technical Courses

    Windows Server 2012

    Automating Administration with Windows PowerShell v3.0 (M10961)
    Fundamentals of a Windows Server Infrastructure (M10967)
    Active Directory services with Windows Server (M10969)
    Networking with Windows Server (M10970)
    Administering the Web Server (IIS) Role of Windows Server (M10972)
    Server Virtualization with Windows Server Hyper-V and System Center (M20409)
    Installing and Configuring Windows Server 2012 R2 (M20410)
    Administering Windows Server 2012 R2 (M20411)
    Configuring Advanced Windows Server 2012 R2 Services (M20412)
    Designing and Implementing a Server Infrastructure (M20413)
    Implementing an Advanced Server Infrastructure (M20414)
    Upgrading Your Skills to MCSA Windows Server 2012 R2 (M20417)
    Windows Operating System Fundamentals (M40349)

    SQL Server

    Upgrading Your SQL Server Skills to Microsoft SQL Server 2014 (M10977)
    Querying Microsoft SQL Server® (M20461)
    Administering Microsoft® SQL Server® Databases (M20462)
    Implementing a Data Warehouse with Microsoft SQL Server® (SSIS) (M20463)
    Developing Microsoft® SQL Server 2014® Databases (M20464)
    Designing a Data Solution with Microsoft® SQL Server® 2014 (M20465)
    Implementing Data Models and Reports with Microsoft® SQL Server 2014® (SSRS) (M20466)
    Designing Self-Service Business Intelligence and Big Data Solutions (M20467)

    Cloud / System Center

    Administering System Center 2012 Configuration Manager (M10747)
    Deploying System Center 2012 Configuration Manager (M10748)
    Monitoring Datacenter & Cloud with System Center Operations Manager (M10964)
    IT Service Management with System Center Service Manager (M10965)
    Server Virtualization with Windows Server Hyper-V and System Center (M20409)
    Developing Windows Azure and Web Services (M20487)
    System Center 2012 Orchestrator (M55007)
    System Center 2012 Service Manager (M55009)

    Sharepoint Server

    Core Solutions of Microsoft SharePoint Server 2013 (M20331)
    Advanced Solutions of Microsoft SharePoint Server 2013 (M20332)
    Developing Microsoft® SharePoint® Server 2013 Core Solutions (M20488)
    Developing Microsoft SharePoint Server 2013 Advanced Solutions (M20489)
    SharePoint 2013 Site Collection and Site Administration (M55033)
    Microsoft SharePoint Server 2013 for the Site Owner/Power User (M55035)
    SharePoint 2013 End User Level I (M55050)
    SharePoint 2013 End User Level II (M55052)

    Windows Server 2008

    Windows Operating System and Windows Server Fundamentals (M40033)
    Windows Server ® Administration Fundamentals (M40365)
    Networking Fundamentals (M40366)
    Security Fundamentals (M40367)
    Managing, Maintaining, and Securing Your Networks Through Group Policy (M50255)
    Implementing Active Directory Federation Services 2.0 (M50412)
    Fundamentals of Windows Server 2008 (M6420)

    Windows 8

    Implementing a Desktop Infrastructure (M20415)
    Implementing Desktop Application Environments (M20416)
    Configuring Windows 8.1 (M20687)
    Supporting Windows 8.1 (M20688)
    Upgrading your skills to MCSA Windows 8.1 (M20689)

    Windows 7

    Windows Development Fundamentals (M40362)
    Windows 7 Boot Camp (M50331)
    Installing and Configuring Windows 7 Client (M6292)
    Troubleshooting and Supporting Windows 7 in the Enterprise (M6293)
    Planning and Managing Windows 7 Desktop Deployment and Environments (M6294)

    Office 365

    Designing for Office 365® Infrastructure (M10968)
    Managing Office 365 Identities and Services (M20346)
    Introduction to Office 365 (M40041)

    Lync / Skype for Business

    Lync Network Readiness Assessment (M20335)
    Core Solutions of Microsoft Lync Server 2013 (M20336)
    Enterprise Voice and Online Services with Microsoft Lync Server 2013 (M20337)
    Lync 2013 Depth Support Engineer Course (M55070)

    Forefront

    Implementing Forefront Identity Manager 2010 (M50382)
    Implementing Forefront Unified Access Gateway (UAG) 2010 (M50402)

    Business Intelligence

    Designing Self-Service Business Intelligence and Big Data Solutions (M20467)
    Microsoft End to End Business Intelligence Boot Camp (M55045)

    Azure

    Introduction to Azure for Developers (M10978)
    Developing Microsoft Azure Solutions (M20532)

    Exchange Server

    Core Solutions of Microsoft Exchange Server 2013 (M20341)
    Advanced Solutions of Microsoft Exchange Server 2013 (M20342)

Contact us today to find out how we can make your next migration run like clockwork.

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