IT Support, IT Services and IT Solutions from a trusted Newark Provider
Does Your Newark Business, Enterprise or School need Professional IT Support?
We have been delivering business IT Support Newark since 1995, and our quality Solutions and Services include:
- Customer Comes First: We always prioritise our customers.
We Cover all Areas: We have expert staff in most specialised IT areas, so we will always have an expert who can fix your issues.
- Fast To Diagnose the Problem: Our team is fast problem-solvers certified by major technology vendors like Cisco and Microsoft.
- A Tailored Approach: We have a large support team but still preserve the personal touch with director-level contact.
- Proven Track Record: Our team are all DBS/CRB security checked, and we have a long history of professional IT Support.
- Here When You Need Us The Most: Our helpdesk is always available to help you with any IT problem in a friendly and professional manner.
- Digital Transformation Services: We can improve the efficiency of your business using our digital transformation service.
We offer a complete professional service and will fix all your business IT problems. We will help you improve your business with our Microsoft Cloud expertise by incorporating your business processes and workflows into the Microsoft Power Platform.
Our experts promise to fix any ongoing issues permanently and are always here to assist you in growing your business.
On-Site visits
We have expert knowledge of business IT systems with our on-site IT support. Our technicians are polite, professional and reliable.
Remote Support Services
Most problems can be fixed remotely; this can be done by using our helpdesk software to log a ticket and our remote access software to view and solve the issues.
Microsoft Cloud Solutions
We specialise in the cloud, utilising modern technologies such as Microsoft Cloud, and its branches such as Microsoft 365, Microsoft Azure and Power Platform.
Custom Software Solutions
On-premise software doesn't make you ready for 2024 remote working. We can develop custom Apps on the cloud and IT systems tailored to your business needs.
Free IT review
We will review your current IT and tell you exactly what you need to do to meet your needs and be safe and secure.
We know business solutions and have been certified by major technology companies such as Microsoft and Cisco. We can tackle 99.7% of problems in-house with our expertise.
Our statistics are based on solving the problem, whereas most IT providers base their calculations on an initial response.
Previous two months
Our metrics include all jobs, both complicated and straightforward and jobs that require 3rd party interaction.
* Business Hours Mon-Friday. ** Business Critical Jobs are reviewed and started by a senior technician in less than 15 Minutes. *** 24×7 cover available.
Target: 90%, Achieved 96%
Every job is customer-rated; we target achieving 5/5. If we receive under 4/5, a director is alerted to review.
Target: 80%, Achieved 94%
Jobs are allocated and reviewed by a technical person with relevant skills who starts the job within 2 hours.
Target: 50%, Achieved 61%
Jobs completed within 24 hours. The figure is the mean average of all jobs, good, bad and complicated.
We can adapt to your needs.
We can support all business software, so all your teams can be supported whether they use 3rd party accounting or CAD software.
- Unlimited Phone Support
- Unlimited Remote Assistance
- Onsite Support as Necessary
- Director Level Liaison
- 24 x 7 Monitoring
- Convenient Monthly Payment Options
- Support Tailored to Various Budgets
- Skilled Team that Scaffolds Your Growth
Our Guarantee
We guarantee you will enjoy our progressive approach to IT delivery in Newark and the greater Newark-on-Trent area.
We are committed to ensuring your business consistently operates at its best and runs smoothly.
Keith Langridge - Managing Director
Chris Pickles - Chairman & Owner
Talk To Your Newark Expert Today
To find out more about how we can help you. Call us at 01636 554672 TODAY or fill in the contact form below.
Relax, our friendly IT Support team have you covered.
We're a forward-thinking team of multi-skilled IT support technicians and architects, highly trained in various aspects of IT.
We handle a wide range of services, yet we're not generalists. We invest in the continuous education, training, and retention of our specialised team members to uphold our status as leaders in the industry.
IT Support
- Onsite and Helpdesk IT Help
- IT Consultancy and Project Management
- Cyber Security
- Backup and Disaster Recovery
- Hardware (Partners at a high level with multiple vendors)
- Remote Staff Connectivity & VPN
- Network Infrastructure (Routers, Switches, Wifi)
- Core Software & Licencing (Certified Microsoft Experts)
- Structured Cabling
- Connectivity (Internet & Leased Lines)
- Mail Servers and Email Security / Delivery
- Full M365 (O365) Implementation, Migration & Support up to 3000 users
- Full Azure Stack (SAAS, PAAS, IAAS)
- Advanced Azure Identity (Single Sign On, SAML, etc)
- Server Hosting (Regional and Cloud)
- Website Hosting
- DNS (Domain Name System)
- Domain Names
- Certification (Single and SAN)
- IP Phone Systems (3CX), Trunking, PBX Breakout
- IP CCTV
- Managed Print
- Business Improvement (Digital Transformation)
- Dynamics 365 CRM / Customer Services (Full Customisation)
- Power APPS
- Power Automate
- Power BI (Business Intelligence)
- Sharepoint
- Teams
- Traditional Software Development
- Information Systems & Database
- Certified Microsoft Training (In House MCT)
- Certified Exam Centre
SCHOOLS: ALL OUR TEAM MEMBERS ARE FULLY DBS (CRB) CHECKED. WE ARE CONNECTED TO THE EMPSN / EMBC NETWORK TO DELIVER ALL CORE REQUIREMENTS.
IT Support For A Small Business
We often suggest Microsoft 365 for smaller businesses in Newark. However, if your company uses special software that needs on-site servers or desktop applications, we can support that, too. The critical thing is having a stable internet connection.
Businesses in Newark: If your internet isn’t up to scratch, we’ll look at options like setting up a reliable high-speed broadband connection or putting the right server technology in your workplace. We aim to make sure your IT Services run without a hitch.
We offer customised IT plans specifically to support Newark’s small businesses. These plans are crafted to address the unique requirements of small local businesses, ensuring effective IT Solutions.
IT for a Medium-Sized Business
We use a mix of cloud and on-site servers for medium-sized businesses in Newark. This means we combine what you already have with cloud services. We aim to move your essential services and applications to the cloud gradually. This approach lessens your need for physical servers and reduces buying new hardware or upgrading costs. It also helps keep your IT systems running smoothly.
To deliver IT services in Newark, we offer tailored solutions that fit your budget and meet your needs.
IT Solutions for a Larger Company
For bigger companies in Newark, we create customised service & support plans that match your exact needs. Many of our clients have IT teams who sometimes need extra help. This could be specialist skills, helping with big projects, overflow technical support desk, covering staff holidays, or being part of a solid Disaster Recovery plan. This means you’ll have the right help in an emergency.
We work with well-known national brands and major schools in the Newark area. Coupled with our remote IT Services, we can offer constant help to your offices nationwide. Let us propose a bespoke IT Solutions plan for your business.
Newark, Lincolnshire NG24 1EZ
Talk To Your Newark Expert Today
If you would like to find out more about how we can help. Call us on Newark 01636 554672 TODAY or fill in the contact form below.
IT Support feedback
Accommodating, efficient and patient.
, Teacher,
I just thought I'd let you know how Super F1 has been sorting out two issues I have had this term with my laptop. Your staff have been very accommodating, efficient and patient with me! I seriously think we'd be worse off without you.Reduced our IT spend
, Kisimul Schools Group,
Our long-term relationship with the F1 Group and their introduction of new technologies into our schools has enabled me to reduce our IT spending whilst increasing our availability and network speed. The partnership works, and we are very pleased with the results, and it has far exceeded our expectations.My huge thanks to the team at F1
, Unison,
Just a quick note to pass on my huge thanks to the team at F1; you are so helpful and obliging and able to sort my problem within a flash. Please do pass on my thanks for always being so helpful and obliging; we know there have been a few!Very good Instructor
, Wirtgen,
Attended training here, There was a very good instructor, and all the staff seemed pleasant and helpful.Provide an excellent, friendly and efficient service
, Boston West Academy,
F1 has always provided an excellent, friendly and efficient service. They are 'in touch' with the latest technologies and can advise and support future planning. Nothing is ever an issue – there is always a solution.I am very happy with our core services switchover
, Branston Community Academy,
Thank you very much for all of the help that you provided with our core service switchover. Thanks to your experience, skill and professionalism, the Switchover has gone exceptionally well, and I am very happy with the results.F1Group is a big help.
, Lincoln Christ's Hospital School,
They are a big help and know what they are doing with Enterprise Virtualization and Storage Attached Networks.