IT Support Leicester
We Provide Businesses and Schools With High Quality And Reliable IT Solutions, IT Services and IT Support Leicester
We are always professional, consistent and dependable.
We have been delivering high-quality local IT since 1995. Here’s why we are the best:-
- Our commitment to clients is at the forefront of everything we do.
- We possess extensive skills, enabling us to address your current challenges effectively.
- Swift resolutions are our speciality, thanks to our certifications and qualifications from leading vendors.
- With a substantial technical team, we have the resources to tackle any issue while maintaining a personalised touch.
- Our credibility is well-established, with a history dating back to 1995, and our team undergoes rigorous background checks.
- Rest assured, our help desk is always staffed and ready to assist you.
- Elevate your operations through our digital transformation service, tailored to enhance efficiency.
- We don’t rely on meaningless “Response Time” SLAs; instead, we measure our support performance against the metrics that matter most to you.
As a reputable IT provider, we handle all aspects of IT, a field in which we have over 25 years of experience. However, we go beyond the basics once your IT infrastructure is stable. We embark on a transformative journey with you, leveraging the power of Digital Transformation on your Microsoft 365 (M365) cloud environment.
We pledge to ensure the reliability of your IT infrastructure, resolve any existing issues, provide support to your staff, and remain just a phone call away whenever you need us.
On-Site IT Support
Experience our on-site visits, where you'll receive top-notch local IT from a dependable team of technicians who are true technology enthusiasts.
IT Help Desk Support
Our IT Help Desk is permanently staffed and equipped with an efficient ticketing system and remote dial-in software, ensuring rapid resolutions to your IT challenges.
Microsoft Cloud
Discover our comprehensive and individually tailored Microsoft Cloud solutions, encompassing and seamlessly integrating all cloud models, including M365 (O365), Azure, and On-premise.
Tailored IT Packages
Recognising that some organisations have unique requirements, we can personalise our service agreements to your IT needs.
Free IT Review for Your Business
Take advantage of a complimentary IT Review designed to pinpoint vulnerabilities and reveal opportunities for business growth.
Our ability to resolve your issues swiftly results from our overqualified and top-level certifications from renowned vendors like Microsoft and Cisco.
We consider response time an ineffective metric, as many IT companies set their targets based on it.
In contrast, F1Group’s approach to addressing your urgent issues differs significantly.
Instead of a mere acknowledgement email from a receptionist, we focus on tangible metrics that align with your needs.
Our metrics include all jobs, both complicated and straightforward and jobs that require 3rd party interaction.
* Business Hours Mon-Friday. ** Business Critical Jobs are reviewed and started by a senior technician in less than 15 Minutes. *** 24×7 cover available.
Target: 90%, Achieved 96%
Every job is customer-rated; we target achieving 5/5. If we receive under 4/5, a director is alerted to review.
Target: 80%, Achieved 94%
Jobs are allocated and reviewed by a technical person with relevant skills who starts the job within 2 hours.
Target: 50%, Achieved 61%
Jobs completed within 24 hours. The figure is the mean average of all ticket jobs, the good, bad and complicated.
Your IT Made Simple
Our ability to tailor support contracts allows us to encompass all your systems, including third-party applications, ensuring your team has a single point of contact for seamless assistance.
- Unlimited Phone Help
- Unlimited Remote Assistance
- Onsite Technician when required
- Director Level Contact
- 24 x 7 Monitoring
- Easy Monthly Payment Options
- Plans to suit most Budgets
- Multi-disciplined team, here as your business grows
Our Guarantee
We guarantee you will be delighted with our refreshing IT solutions and delivery approach. We will deliver real organisation-wide benefits and provide real solutions and quality support for Leicester.
Keith Langridge - Managing Director
Chris Pickles - Chairman & Owner
Speak To An IT Specialist Today
We are straightforward and will tell you if and how we can help you with a Free, No-Obligation Consultation by a LOCAL IT Business or School Specialist. Call 0116 216 7926 or fill in the form for a Call Back.
Rest assured, our amiable team has your needs fully taken care of.
We are a substantial, expert, multi-disciplinary IT team dedicated to meeting all your requirements.
We work with a wide range of IT, yet we do not compromise our expertise. To uphold our status as industry frontrunners, we are dedicated to the ongoing education, training, and retention of our internal specialists.
IT Services
- Onsite and Helpdesk Aid
- IT Consultancy and Project Management
- Cyber Security
- Backup and Disaster Recovery
- Hardware (Partners at a high level with multiple vendors)
- Remote Staff Connectivity & VPN
- Network Infrastructure equipment (Routers, Switches, Wifi)
- Core Software & Licencing (Certified Microsoft Experts)
- Structured Cabling
- Connectivity (Internet & Leased Lines)
- Mail Servers and Email Security / Delivery
- Full M365 (O365) Implementation, Migration & Support up to 3000 users
- Full Azure Stack (SAAS, PAAS, IAAS)
- Advanced Azure Identity (Single Sign On, SAML, etc)
- Server Hosting (Regional and Cloud)
- Website Hosting
- DNS (Domain Name System)
- Domain Names
- SSL Certification (Single and SAN)
- IP Phone Systems (3CX), PBX, Unified Communications
- IP CCTV
- Managed Print and Document Management
- Business Improvement (Digital Transformation)
- Dynamics 365 CRM / Customer Services (Full Customisation)
- Power APPS
- Power Automate
- Power BI (Business Intelligence)
- Sharepoint
- Teams
- Teams Phone Voice / Skype for Business (Unified Communications)
- Traditional Software Development
- Information Data Systems
- Certified Microsoft Training (In House MCT)
- Certified Exam Centre
SCHOOLS: ALL OUR TEAM MEMBERS ARE FULLY DBS (CRB) CHECKED. WE ARE CONNECTED TO THE EMPSN / EMBC NETWORK TO DELIVER ALL CORE SERVICES.
IT for Your Small Business
Typically, Microsoft 365 serves as the go-to product unless you rely on legacy or resource-intensive software applications that necessitate on-premise servers or desktop applications. The only essential requirement is a stable internet connection.
If your connectivity isn’t up to par, we can explore different options, such as establishing a reliable high-speed broadband connection or implementing suitable server technology at your premises.
At F1Group, we offer specialized IT plans tailored to support small businesses.
Trust us with IT for your Medium-sized Business
Medium-sized businesses often find that a Hybrid cloud approach suits their needs best. This involves connecting your existing on-premises Windows servers to the cloud and a medium-term strategy for transitioning your line-of-business applications and roles to the cloud, reducing reliance on on-premise servers and lowering capital costs.
At F1Group, we offer tailored IT plans designed to meet the unique requirements of medium-sized businesses.
IT for your Large Business
At F1Group, we comprehend the intricacies of enterprise-level operations and are adept at formulating tailored plans that align precisely with your enterprise’s needs. Frequently, our clients maintain their IT teams, which may necessitate specialised skillset support, assistance with project implementation, coverage during holidays, or integration into a comprehensive Disaster Recovery plan. This guarantees that you can effectively utilise the necessary resources in a disaster.
Our clientele spans a wide spectrum, ranging from nationally recognized household brands to prominent local schools and councils. With our remote-first approach, we extend our sservices across nationwide offices while remaining physically present when circumstances demand. We take pride in crafting personalised agreements meticulously tailored to accommodate the specific requirements of your business.
Speak to a Local IT Support Expert Today
If you are currently facing IT issues, don’t hesitate to reach out for a complimentary, obligation-free consultation with a local specialist in IT for businesses and schools. You can call us at 0116 216 7926 or complete the form below to request a callback.
If you are a home user not attached to an existing business customer, we apologise but our services are limited to businesses and schools
Leicester, Leicestershire LE3 1HR
Our Clients Give Feedback.
Accommodating, efficient and patient.
, Teacher,
I just thought I'd let you know how Super F1 has been sorting out two issues I have had this term with my laptop. Your staff have been very accommodating, efficient and patient with me! I seriously think we'd be worse off without you.Reduced our IT spend
, Kisimul Schools Group,
Our long-term relationship with the F1 Group and their introduction of new technologies into our schools has enabled me to reduce our IT spending whilst increasing our availability and network speed. The partnership works, and we are very pleased with the results, and it has far exceeded our expectations.My huge thanks to the team at F1
, Unison,
Just a quick note to pass on my huge thanks to the team at F1; you are so helpful and obliging and able to sort my problem within a flash. Please do pass on my thanks for always being so helpful and obliging; we know there have been a few!Very good Instructor
, Wirtgen,
Attended training here, There was a very good instructor, and all the staff seemed pleasant and helpful.Provide an excellent, friendly and efficient service
, Boston West Academy,
F1 has always provided an excellent, friendly and efficient service. They are 'in touch' with the latest technologies and can advise and support future planning. Nothing is ever an issue – there is always a solution.I am very happy with our core services switchover
, Branston Community Academy,
Thank you very much for all of the help that you provided with our core service switchover. Thanks to your experience, skill and professionalism, the Switchover has gone exceptionally well, and I am very happy with the results.F1Group is a big help.
, Lincoln Christ's Hospital School,
They are a big help and know what they are doing with Enterprise Virtualization and Storage Attached Networks.